- Prices are per person and day and include taxes and duties.
- The prices for children in family suites are dependent on there being two full paying guests.
- In the family rooms the normal children’s prices apply even when there is only one full paying guest. Except Carnival week and New Year’s week.
MININIMUM LENGTH OF STAY
- For bookings over New Year the minimum length of stay is 7 nights
- 2 night stays may be possible depending on availability and will be offered on a first come – first served basis. At other times of years 1 night stays are possible.
These services are not included in the holiday price:
- Cancelation insurance
- Swimming courses, riding courses, conjuring courses
- Wine tasting
- Alcoholic drinks and any drinks that are served
- Massages, wellness treatments, cosmetic treatments,
- Telephone calls
- Laundry service
- A third of the total price
- Within 14 days of receiving the booking confirmation
ARRIVAL - CHECK-IN
- Rooms are available from 3 p.m. on the day of arrival.
- All-inclusive services are available as of 2:30 p.m. on the day of arrival.
- Earlier arrivals benefitting from the all-inclusive services (meals, soft drinks, childminding and pool) and the use of all the hotel facilities are also possible for a small supplement:
- Surcharge from breakfast: per adult: € 30,- | per child: € 20,-
- Surcharge from lunchtime: per adult: € 15,- | per child: € 10,-
DEPARTURE - CHECK-OUT
- Rooms must be vacated by 10 a.m.
- All-inclusive services are available to guests on their day of departure until 1:30 p.m.
- Later departures benefitting from the all-inclusive services (meals, soft drinks, childminding and pool) and the use of all the hotel facilities are also possible for a small supplement:
- Surcharge until 5:30 p.m.: per adult: € 15,- | per child: € 10,-
- Surcharge with evening meal: per adult: € 60,- | per child: € 30,-
MEANS OF PAYMENT
- Cash, EC-Card, Visa, Master Card or money transfer to our account.
- Our bank details in Austria: Raiffeisenbank Mittersill - IBAN: AT08 3503 9000 0002 5387 | BIC: RVSAAT2S039
- Cancellation insurance is automatically added to your reservation unless guests express an explicit wish not to take out cancellation insurance.
- The cost of the cancellation insurance depends on the cost of your holiday.
- Further information about our cancellation policy can be found under Cancellation Conditions.
- No shows, late arrivals and premature departures will be charged at 90% of the designated room rate.
- If you take out the cancellation insurance, all cancellation fees are born by the insurance company (provided there is a valid reason for cancellation according to the insurance policy conditions).
- You can find more detailed information under Cancellation Conditions.
- There’s a carport for each family at the parking area.
- Also we offer 4 charging stations for e-cars. Therefor we charge € 5,-- per day. Please inform us in advance to reserve a charging station for you.
GENERAL TERMS & CONDITIONS
- Out of consideration to other guests, pets are not allowed.