General Information

Price basis

Prices quoted are per person and per night, including all taxes. 
Children’s rates are valid when at least 2 full-paying persons share the suite or familyroom. If there is only one full-paying person in the suite then the child receives a 20% discount. Any further children then receive the normal child reductions. In the familyrooms the normal child reductions apply, even if only one full-payer is sharing the room. 
These conditions do not apply for the period: Carnival Week and New Year's Eve.

Minimum Stay

For reservations over the New Year period a minimum stay of 7 nights is required, at first come - first save period a minimum stay of 2 nights, at any other time one night stays are possible.

Not Included Services

Cancellation insurance, swimming course, riding course, magic course, alcoholic drinks and drinks served by our staff, massages, spa treatments, cosmetic treatments, solarium, stamps, telephone charges, laundry service.


A third of the total holiday costs should be paid within 14 days after confirming your booking.


You can move into your room any time after 3 p.m. You are welcome to arrive earlier, but your room may not be ready, you can of course use all other hotel facilities as soon as you arrive.


You must vacate your room by 10 am. You are welcome to leave later and use all other hotel facilities but your room must be vacated.


Cash, EC-card, VISA, MasterCard or bank transfer to our account.

Bank Austria:
Raiffeisenbank Mittersill - IBAN: AT08 3503 9000 0002 5387  |  BIC: RVSAAT2S039

Bank Switzerland:

Coop Bank Basel - IBAN: CH88 0844 0251 7495 1200 2  |  BIC: COOPCHBB

Cancellation Insurance

Cancellation insurance is added to every booking unless it is expressly rejected. The costs of the insurance are depending on the total holiday price. Further information can be found in the cancellation section.


For no-shows, late arrivals or premature departures a cancellation charge of up to 90% of the board and lodging costs will be charged. If you have taken out our cancellation insurance, all cancellation charges are covered by the insurance as long as you have a valid reason. Further information can be found in the cancellation section.


Out of consideration for other guests, pets are not allowed.

Terms and Conditions

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