The prices are per person per day, including taxes and fees. The child prices in the family suites are based on two full-paying adults. In family rooms, the normal child prices apply, even with just one full-paying adult. Exceptions are the Carnival/Fasching week and the New Year's period.

Generally, there is no minimum stay requirement, except for reservations over New Year's, which require a stay of seven nights.

The following services are not included in your vacation:

• Cancellation insurance
• Swimming lessons, riding lessons, ski lessons, magic courses
• E-bike excursions, toboggan rides, and T-shirt painting
• Alcoholic beverages and all drinks served
• Massages, wellness treatments, cosmetic treatments
• Solarium
• E-bikes
• Telephone
• Laundry service

The deposit is one-third of the total price and must be paid within 14 days after receiving the reservation confirmation.

Your room will be ready from approximately 3 pm on the day of arrival. For stays of 3 nights or more, you can use the hotel facilities and all-inclusive services earlier.

For stays of up to 2 nights, you can also arrive earlier and use the hotel facilities and all-inclusive services (meals, non-alcoholic beverages, supervision, swimming pool, etc.) for an additional charge:

• from breakfast: Adult: € 30,- | Child: € 20,-
• from lunch: Adult: € 15,- | Child: € 10,-

We ask that you vacate your room by 11 am on your departure day. For stays of 3 nights or more, you can use the hotel facilities and all-inclusive services later.
However, dinner is not included.

• Adult dinner: € 35,-
• Child dinner: € 15,-

For stays of up to 2 nights, a later departure and use of the hotel facilities and all-inclusive services (meals, non-alcoholic beverages, childcare, swimming pool, etc.) is possible for an additional charge:

• until 5.30 pm.: Adult: € 15,- | Child: € 10,-
• With dinner: Adult: € 60,- | Child: € 30,-

Room Late Check out

It is also generally possible to keep your room longer on the day of departure for an additional charge (subject to availability). Confirmation can be made no earlier than the evening before your departure date.

• Price: € 60,- per room

We accept the following payment methods: cash, Debit card (please note your card limit), Visa, Mastercard, or prepayment to our account:

• Raiffeisenbank Mittersill: IBAN: AT08 3503 9000 0002 5387 | BIC: RVSAAT2S039 | Account holder: Hotel Felben Scharler GmbH & CoKG

Travel cancellation insurance (European Travel Insurance) can be purchased when making a reservation. The cost of cancellation protection depends on the price of the trip. For more information, see the Cancellation Conditions page (link: https://felben.at/en/service/cancellation-fees).

In case of no-show, late arrival, or early departure, up to 90% of the accommodation price will be charged as a cancellation fee. If cancellation insurance is purchased, all cancellation fees will be covered by the insurance (subject to valid cancellation reasons as per the insurance). For more details, visit the Cancellation Conditions page (link: https://felben.at/en/service/cancellation-fees).

Each family has a parking space available in the carports. There are also four charging stations. Currently, we charge €0.53 (including VAT) per kilowatt-hour. This price can only be guaranteed when billed through Salzburg AG. Payment is accepted by Visa, Mastercard, or PayPal.

For the consideration of other guests, pets are not allowed.