Hotel Felben Scharler GmbH & CoKG (hereinafter referred to as Hotel Felben)
Felberstraße 51
5730 Mittersill
Phone: +43 6562 4407
Fax: +43 6562 4407 72
Email: info@felben.at

The privacy policy covers the collection and use of personal data, which is gathered, for example, when you visit our website, request services, make bookings or purchases, or contact us by phone.

Below is a description of which data is collected by Kinderhotel Felben and for what purpose. Any further data protection obligations beyond this privacy policy remain unaffected.

Hotel Felben collects and uses your personal data to provide you with tailored vacation offers, vacation reservations, or information that we believe may be of interest to you.

We also use automatically collected data to measure the effectiveness of online advertising. You can find more information about this further below.

Inquiry and Booking/Reservation

Name, address, contact details, and information such as children's ages and vacation dates are collected to create a vacation offer for you or to make a room reservation.

1. Description and Scope of Data Processing

On our website, there is the option to purchase vouchers. If a user takes advantage of this option, the data entered in the input form is transmitted to us and stored. This data includes: title, first name, last name, address, email address, phone number, voucher value, personalization of the voucher, shipping options/alternative delivery address, and payment method.

When you purchase a voucher through our website, the process is handled via the online ordering platform of websLINE Internet- & Marketing GmbH, Sägewerkstraße 24, 83395 Freilassing, Germany. All order data you enter is transmitted in encrypted form. websLINE is committed to handling your transmitted data in compliance with data protection regulations and takes all organizational and technical measures to protect your data.

There is no further transmission of data to third parties. The data is used exclusively for processing the booking and communication.

1. Legal Basis for Data Processing

The legal basis for processing the data is the conclusion of a purchase contract with the user.

1. Purpose of Data Processing

The processing of personal data from the input form is solely for handling the voucher purchase and the payment transaction.

1. Duration of Storage

The data will be deleted as soon as it is no longer necessary for the purpose of its collection. In case of a contractual relationship, we will delete the data as soon as national, commercial, statutory, or contractual retention obligations have been fulfilled.

1. Objection and Removal Options

The user has the right to object to the processing of their personal data at any time.

If you would like to subscribe to the "Felbenpost" offered on the website, we need your title, last name, and an email address, as well as information that allows us to verify that you are the owner of the provided email address and agree to receive the newsletter.

To ensure consent for sending the newsletter, we use the so-called double opt-in procedure. In this process, the potential recipient is added to a distribution list. Subsequently, the user receives a confirmation email, giving them the opportunity to legally confirm their subscription. Only after confirmation is the email address actively added to the distribution list.

We use this data exclusively for sending the requested information and offers.

The newsletter software used is Newsletter2Go. Your data will be transmitted to Newsletter2Go GmbH. Newsletter2Go is prohibited from selling your data or using it for any purpose other than sending newsletters for Hotel Felben. Newsletter2Go is a German, certified provider selected in compliance with the requirements of the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act.

For more information, please visit: www.newsletter2go.de/informationen-newsletter-empfaenger/

You can revoke your consent to the storage of the data, the email address, and their use for sending the newsletter at any time, for example, via the "Unsubscribe" link in the newsletter.

Data protection measures are subject to constant technological updates. Therefore, we ask you to regularly check our privacy policy to stay informed about our data protection measures.

This website uses KunLeiSys guest club software (Loyalty Program Area). The provider is GASTROpoint GmbH, Pommernstraße 17, 83395 Freilassing, Germany. KunLeiSys guest club software is a service used to organize and manage the guest club, offers, loyalty points, emails for events, and newsletter distribution.

You can register for the guest club on our website. The data you enter for this purpose is used only for the intended service or offer. The mandatory fields required during registration must be completed in full; otherwise, we will reject the registration. The processing of the data entered during registration is based on your consent (Article 6(1)(a) GDPR). You can withdraw your consent at any time free of charge. This can be done through the unsubscribe link in the email or through the guest club's unsubscribe option.

The data you provide for the guest club will be stored by us until you unsubscribe, and after unsubscribing and deletion of the guest club account, it will be deleted from both our servers and the servers of GASTROpoint GmbH.

For important changes, such as changes in the range of offers or technical necessities, we use the email address provided during registration or in your profile to inform you. Legal retention periods remain unaffected. We have concluded a data processing agreement with GASTROpoint GmbH and fully implement the strict requirements of data protection authorities when using KunLeiSys guest club software.

Hotel Felben has implemented protective measures to ensure that your personal data is always accurate, complete, and up-to-date for its intended purposes. You have the right at any time to access and modify the personal data you have provided. You can help ensure that your contact information and preferences are correct, complete, and up-to-date. You can also request a copy of your personal data by contacting us.

To ensure the security of your personal data, these guidelines are communicated to all employees, and security measures are implemented within the hotel to protect personal rights.

Our website contains links to other companies' websites. Hotel Felben is not responsible for how these companies handle personal rights. Therefore, Hotel Felben recommends that you review the privacy policies of these companies.

If you have any questions or concerns regarding the privacy policy, please contact us. You can send us a message for this purpose.

Of course, you can inquire at Hotel Felben about which of your data is being processed, where the data originates from, how it is used, and to whom it is transmitted. You can also request to correct incorrect data and request the deletion of data. The provisions of the data protection laws apply.

Hotel Felben reserves the right to change the privacy policy. If significant changes are made, a corresponding notice along with the updated version of the privacy policy will be published on our website.

As with most websites, we automatically collect certain information and store it in log files. This information includes Internet Protocol addresses (IP addresses), browser type, Internet Service Provider (ISP), referral/exit pages, operating system, date/time stamps, and clickstream data.

In some of our Felbenpost communications, Hotel Felben uses a so-called "click-through URL" that is linked to content on our website. When you click such a URL, you pass through our web server before reaching the actual destination webpage. Hotel Felben tracks these "click-through" data to determine interest in specific topics and to measure the effectiveness of our communication with guests. If you wish to avoid having this data collected, simply do not click on text or graphic links in emails.

Additionally, Hotel Felben uses "pixel tags" (tiny image files) that provide information about which areas of our website customers have visited or measure how effective customer searches on our website have been.

With the help of pixel tags, Hotel Felben can also send email messages in a format readable by customers. Furthermore, we can check whether emails have been opened to ensure that Hotel Felben only sends messages that are of genuine interest to our customers.

We would like to inform you that your IP address is automatically anonymized on our website. Additionally, you have the option to completely opt out of Google Analytics by clicking the following link.

This website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses so-called cookies, text files stored on your computer, which enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, compile reports on website activities for website operators, and provide additional services related to website and internet use. Google may also transfer this information to third parties if required by law or if third parties process the data on Google's behalf.

Third parties, including Google, display ads on websites across the internet. Third parties, including Google, use stored cookies to serve ads based on a user's prior visits to this website.

Google will not associate your IP address with any other data held by Google. You can object to the collection and use of your IP address by Google Analytics at any time with effect for the future. If you do not want Google to receive data from your browser when visiting the pages, you can find the opt-out link for Google Analytics here (https://tools.google.com/dlpage/gaoptout?hl=en). This plugin prevents the browser from requesting the Analytics code, so Google does not receive any data when the page is accessed. The plugin is available for various browser types. According to Google, the browser blocks the Google Analytics script after installation.

If you prevent the installation of cookies by adjusting your browser software, please note that you may not be able to use all the features of this website fully. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes described above.

You have the option to prevent your actions performed here from being analyzed and linked. This will protect your privacy but will also prevent the owner from learning from your actions and improving usability for you and other users.

This consent may only be provided by users who are older than 13 years. If you are younger, please consult your guardians.