Data Protection at the children's hotel Felben Your data in good hands

Hotel Felben Scharler GmbH & CoKG (subsequently referred to as Hotel Felben)
Felberstraße 51
5730 Mittersill
Telefon +43 6562 4407
Telefax +43 6562 4407 72
E-Mail info(at)felben(dot)at

This data protection declaration covers the acquisition and use of personal data, that is obtained when, for example, you visit our homepage, make an enquiry, make a booking, purchase our services or when you phone us.
The kind of data collected and what it is used for at the Hotel Felben is described below. All other binding data protection guidelines that are included in or go beyond this notice remain unaffected. 

Which data do we collect?

The Hotel Felben gathers and uses your personal data in order to be able to send you tailor-made holiday offers, holiday bookings and/or information, that we feel could be of interest to you. Additionally we use automatically gathered data to measure the accuracy of online advertising.

Enquiry and booking/reservation:
Name, address, contact details and information such as the number of children travelling and holiday dates are gathered in order to make a suitable holiday offer or to reserve the appropriate rooms. 

In order to issue vouchers, we require the following information: Name, address, contact details of the person ordering the voucher. Credit card details must also be disclosed. This is carried out via our system provider BS PAYONE GmbH, Lyoner Straße 9, D-60528 Frankfurt/Main, that processes the payment for us. Neither paper nor electronic records of your credit card details are saved by us at the Hotel Felben.
Additionally, information used for market research purposes are gathered to help us make our service more effective. Furthermore, the Hotel Felben collects data about customer activity on our website. This data enables the Hotel Felben to identify which information is really useful to our guests and which sections of our website and which internet services are most interesting to our customers.   

Felben Post/newsletter
If you would like to receive our Hotel Felben newsletter “Felben Post”, we require your form of address (Mr. Mrs. etc.) name, e-mail address and information which enables us to check that you are the owner of the stated e-mail address and that you agree to us sending you the newsletter.
In order to ensure that the sending of the newsletter is consensual, we use the so-called “Double-Opt-In” procedure. As part of this process the potential recipient’s data is placed in a mailing list. Subsequently the recipient is given the opportunity to confirm the registration according to the legal requirements by means of a confirmation e-mail. Only after confirmation has taken place, does the address become active in the mailing list. This data is solely used for the purpose of sending the requested information and offers. The newsletter software “Newsletter2Go” is used for the sending of the newsletter. Your data is passed on to the company Newsletter2Go GmbH. Newsletter2Go is prohibited from selling your data and/or from using your data for any other purpose other than the sending of the Hotel Felben newsletter. Newsletter2Go is a certified German provider which was chosen in accordance with the General Data Protection Regulations and Federal Data Protection Laws. You can find further information under:
The issued permission to save data and e-mail address and the use thereof to send the newsletter can be revoked at any time; by using the “de-subscribe” link in the newsletter. The data protection measures are subject to constant technical modifications. For this reason we would kindly ask you to stay informed about our data protection measures by regularly inspecting the data protection declaration on this site.

When does the Hotel Felben pass on personal data?

The Hotel Felben takes the protection of your personal data seriously. The Hotel Felben assures you that the Hotel Felben neither sells nor lends your contact information to other suppliers.
Your personal data is added to our Loyal Guest system in order to provide you with offers and vouchers in the form of “Felben Clover Leaves”. More details can be found below under the heading Loyal Guest System.
Under some circumstances your data may be passed on to another person or company. This procedure however, must be initiated by the guest. This could be to carry out an order made by a guest, in order to have external products sent directly to you or for external entertainment companies. Additionally, your data will be passed on when we are obliged to do so by Austrian law. 

How is your personal data protected?

The Hotel Felben undertakes security measures, including administrative, electronic and physical measures to protect your personal data from loss, theft, abuse and to prevent unauthorised access, disclosure, amendment and/or destruction. For some sections of the website we use industry standard encryption SSL.
(Secure Sockets Layer). This ensures the confidentiality of your personal data and credit card details by internet transactions. You too can help us in the protection of your personal data in Internet by taking suitable precautionary measures. Change your password frequently. For this purpose always use a combination of letters and numbers and make sure that you always use a safe web-browser.

Loyal Guest section (Felben Clover Leaves)

This website uses KunLeiSys Guest-Club software (Loyal Guest). Our provider is GASTROpoint GmbH, Pommernstraße 17, 83395 Freilassing, Germany. KunLeiSys Guest-Club software provides a service that organises and administrates; offers, loyalty points, e-mail correspondence about events and the sending of newsletters. You can register to become a member of the Loyal Guest Club on our website. The data given in this process is only used for respective offers or services. Mandatory details required for registration must be provided by the user. If these are not given, registration will be refused. By registering you consent to your private data, provided at the time of registration, being used for the said purpose. (Art. 6 Paragraph. 1 lit. a DSGVO-Data Protection Regulations). This permission can be revoked, free of charge, at any time. You can do this by using the de-subscribe link. The personal data provided upon registering for the Loyal Guest Club will be stored by us until you de-register. In this case your Loyal Guest Club account is cancelled and your data is deleted from our server and that of the company GASTROpoint GmbH. You will be informed of important amendments such as a change in the range of services provided or necessary technical modifications by e-mail. For this purpose we use the e-mail address provided by you at the time of registration, or the e-mail address stated in your profile. Statutory retention periods remain unaffected. We have entered into a contract with GASTROpoint GmbH for contract data processing and by using the KunLeiSys Guest-Club software we can ensure that the strict requirements of the Data Protection Authorities are accurately met.

Integrity of your personal date

The Hotel Felben has taken protective measures to ensure that your personal data remains accurate, complete and up-to-date for the purposes for which the data is intended. Of course you have the right to access and amend the data provided by you at any time. You can support us in our efforts to keep your personal data and your profile complete, accurate and up-to-date. You can request a copy of your personal data by contacting us.

Protection of your personal data at the Hotel Felben

To ensure the security of your personal data, the hereby stated guidelines are passed on to all our staff members and safety measures to protect your right to privacy at the hotel are made. Our website contains links to other company websites. The Hotel Felben is not responsible for how these companies handle your personal data. The Hotel Felben recommends that you familiarise yourself with the data protection declaration of these companies.

Questions about your personal rights

If you have any questions or concerns about this data protection declaration, please contact us. Send us a message accordingly. Of course you can ask the Hotel Felben which pieces of your personal data are used, where this data comes from, what the data is used for and who the data is passed on to. You can also correct false data and have data deleted. Data protection regulations apply here. The Hotel Felben is entitled to amend its data protection declaration. Should any major amendments be made, notification will be given accordingly and a copy of the amended data protection declaration will be published on our website. 

Cookies and other technologies

Like many other company websites, the hotel Felben uses so-called "Cookies" and other technologies in order to gain insight into how our website is used by visitors, which sections of the site are popular and how much time users spend in each section. Additionally the Hotel Felben uses technologies that ensure the effectiveness of our online advertising and that visitors are actually made aware of our services and products. The Hotel Felben uses Cookies and other technologies to analyse data traffic on our website in order to continue the optimisation of the site’s design and functionality and to examine the efficiency of communication with our customers.  Furthermore, the Hotel Felben uses technologies that help the website to meet customer requirements and to offer more comfortable navigation in each sitting.

Just like most websites certain pieces of information are automatically recorded and the protocol files saved. This information includes Internet Protocol Addresses (IP-Addresses), Browser-type, Internet-Service-Provider (ISP), referring and exit pages, operating system, date/time stamp and und clickstream-data. In some of our Felben Post newsletters a so-called "Click-through URL" is used, that is linked to certain contents on our homepage. When you click on such an URL-address, you go through our web-server before landing on the actual destination website. The Hotel Felben follows this "Click-through" data in order to find out which themes are of interest and to measure the efficiency of the communication with our guests. If you do not want this kind of information to be collected, simply avoid clicking on text or graphic links in e-mails.

In addition the Hotel Felben uses so-called "Pixel-Tags" (tiny image files), that provide information about which sections of the website are visited by our customers or measure how effective the search processes carried out by our customers are. With the help of Pixel-Tags, the Hotel Felben can send e-mail messages in a readable form to our customers. Moreover, we can verify whether e-mails are opened or not, therefore ensuring that the Hotel Felben only sends messages that our customers are really interested in.

The use of Google Analytics & Remarketing

Please note that on our website, anonymization of your IP-address occurs automatically. Additionally, you have the possibility to prevent the use of Google Analytics by clicking the following link. This website uses Google Analytics, a web analysis service from Google Inc. Google Analytics uses so-called Cookies, text files that are stored on your computer and that make an analysis of your use of the website possible. The information generated by Cookies about your activity on this website (including your IP-address) is transferred to a Google server in USA and saved there. Google uses this information to evaluate your use of the website in order to produce reports about website activity for the website owner and to render further services related to website and internet usage. Also Google will transfer this data to third parties if necessary, provided that this is legally mandated or insofar as third parties have been commissioned by Google to process this data. Third parties, including Google, show ads on sites on the Internet. Third parties, including Google, use Cookies to serve ads based on users’ prior visits to this site.
In no event will Google use your IP address in connection with other Google data. You can object to the ascertainment and use of your IP-address by Google Analytics at any time and with immediate effect for the future. If you do not want Google to obtain data from your browser when viewing the site, the following link ( leads you to the Opt-Out-Solution for Google Analytics. This plugin prevents the browser from requesting the Analytics-Code so that Google receives absolutely no data when the site is viewed. The plugin is available for different types of browser. According to Google the browser blocks Google Analytics scripts subsequent to installation. Should you prevent the installation of Cookies using the appropriate browser software setting, we would like to draw your attention to the fact that this could lead to you not being able to use all the website’s functions in their entirety. By using this website you agree to Google using the data, ascertained from you, in the way and for the purposes described above.

Please click here if you would like to revoke your consent:

The use of Matomo
Conversion tracking with visitor action Pixel from Facebook

With your consent, Pixel Action Tracking from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) is used on our internet platform. This helps us to track users’ movements after seeing or clicking on a Facebook advertisement, thus making it possible to determine the effectiveness of Facebook ads for statistical and market research purposes. This data remains anonymous to us. We do not see the personal data of each user. This data is however saved and processed by Facebook. We appropriately inform you of our knowledge of this fact. Facebook can connect this data to your Facebook account and can use this data for its own advertising purposes according to Facebook’s own data usage regulations These enable Facebook and its partners to place advertisements on and outside Facebook. For this purpose Cookies may be saved on your computer.
This consent agreement can only by declared by users over the age of 13. If you are older, we kindly ask to consult your parent or legal guardian.

Please click here if you would like to revoke your consent: