Cancellation fees children's hotel Felben Cancellation information

  • Cancellations 3 months to 1 months prior to arrival - 40% of full package price will be charged
  • Cancellations 1 months to 1 week prior to arrival - 70% of full package price will be charged
  • Cancellations in the last week of the agreed arrival, no-show and early departure - 90% of full package price will be charged
  • If the room or apartment can be re-rented these day will not be taken into account
  • In order to minimize your costs in the event of a cancellation, we work closely with the European travel cancellation insurance as a partner. Below you will find the cancellation insurance services that you can conclude directly with a booking.

Benefits of hotelstorno plus

Benefits of Hotelstorno Plus

1. Cancellation cover
Cancellation fee reimbursement if you are unable to make the trip up to the value of the journey booked

2. Termination of your journey
Reimbursement of the booked but unused part of the arrangement up to the value of the journey booked

3. Delayed commencement of your booked stay
    a. If the journey to your holiday location is delayed through no fault of your own
        (e.g. car break-down): reimbursement of costs incurred en route for overnight board
        and lodging up to 20 % of the value of the booked trip, max. € 400.00
    b. Due to a natural event on location (avalanche, landslide, etc.): reimbursement of
        costs incurred for overnight board and lodging due to closed roads up to 20 % of the
        value of the booked trip, max. € 400.00

4. If you have to extend your stay involuntarily
due to accident, illness or a natural event: reimbursement of additional costs incurred on location (incl. meals) up to 50 % of the value of the booked trip, max. € 2,000,.00

5. Search and rescue costs
In case of distress at sea or in the mountains (including helicopter rescue) up to € 7,500.00

Cover applies in respect of stays of up to 31 days’ duration in Europe.
These events are covered for the insured person, insured members of their family, and a maximum of three other insured persons partaking in the journey as long as the trip was booked collectively. The following persons are considered to be family members: the insured person's spouse (or live-in partner), children (step-children, children-in-law, and grandchildren), parents (step-parents, parents-in-law, and grandparents), and siblings.



Travel price up to Premium Travel price up to Premium Travel price up to Premium
€ 200.00 € 10.00 € 1,400.00  € 70.00 € 4,500.00  € 225.00
€ 300.00 € 15.00 € 1,600.00  € 80.00 € 5,000.00 € 250.00
€ 400.00 € 20.00 € 1,800.00 € 90.00 € 6.,000.00 € 300.00
€ 500.00 € 25.00 € 2,000.00 € 100.00 € 7,000.00 € 350.00
€ 600.00 € 30.00 € 2,500.00 € 125.00 € 8,000.00 € 400.00
€ 800.00   € 40.00 € 3,000.00 € 150.00 € 9,000.00  € 450.00
€ 1,000.00  € 50.00 € 3,500.00 € 175.00 € 10,000.00  € 500.00
€ 1,200.00 € 60.00 € 4,000.00  € 200.00    


The insurance premium is 5 % of the cost of the booked journey (Example: Cost of journey € 1,000.00 x 5 % = € 50.00 insurance premium).

The premium is based on the overall room/apartment price (including any booking charges) for all insured persons. Please note that the maximum insurable travel cost (maximum insured amount) is limited to € 4,000.00 per person and € 10,000.00 per booking. The minimum premium is € 5.00 per insurance policy concluded.

Insured reasons for cancellation and termination of the journey
  • suddenly occurring serious illness, serious health consequences resulting from an accident or death of the insured person*;
  • pregnancy, if the pregnancy is only determined after booking the journey*;
  • severe pregnancy complications;
  • serious damage to your property at your place of residence as a result of acts of God (fire, etc.) or the criminal act of a third party, making your presence necessary;
  • loss of job without fault, as a result of notice of termination issued by the employer;
  • call-up to basic military service or alternative civilian service;
  • submission of an action for divorce (the corresponding application for separation by mutual agreement) to the competent court;
  • failure to pass the school-leaving certificate examination, or a similar final examination for a course of school education lasting at least 3 years;
  • receipt of an unexpected judicial summons of the insured person.

*Medical events leading to insurance claims must be confirmed in writing by the attending physician.

Einschränkung des Versicherungsschutzes

Kein Versicherungsschutz besteht u.a., wenn der Reisestorno- oder Reiseabbruchgrund

  • bereits vorgelegen hat oder voraussehbar gewesen ist;
  • in Zusammenhang steht mit einer bestehenden Erkrankung der versicherten Person oder einer Risikoperson (z.B. Familienangehörige), wenn diese ambulant in den letzten 6 Monaten oder stationär in den letzten 9 Monaten vor Versicherungsabschluss (bei Reisestorno) bzw. vor Reiseantritt (bei Reiseabbruch) behandelt wurde (ausgenommen Kontrolluntersuchungen).

Bitte beachten Sie: Bestehende Leiden (siehe jedoch Art. 13 ERV-RVB Hotellerie 2007) sind nur versichert, wenn sie unerwartet akut werden.

Conclusion of insurance coverage

Conclusion of insurance coverage must occur simultaneously with either the booking or down payment (whenever the booking does not occur until down payment has been received). Insurance coverage will not begin until 10 days after conclusion if conclusion occurs at a later date.

What should you do in case of a claim?

1. Cancellation
Immediately inform your host (hotel, guesthouse, ...) and send confirmation of your reason for cancellation to your host and the insurance company. If you cancel for health reasons we also require a detailed medical certificate from your attending physician to be submitted simultaneously.

2. Premature termination
Should you terminate your holiday prematurely due to illness or accident we will require an appropriate medical certificate issued by the attending physician at your holiday location!

3. Delayed begin of the booked stay and unscheduled termination
Please submit the receipts for the costs you incurred for board and lodging together with confirmation of the reason (doctor's certificate, official confirmation of road closure or accident or break-down, etc.) to EUROPÄISCHE.

4. Search and rescue costs
In case of a claim please inform the EUROPÄISCHE immediately by telephone or fax stating the details of the event. The EUROPÄISCHE will settle the costs directly with the search and rescue company on site.

Emergency phone 24 hours a day: +43 1 50 444 00

Contractual basis

The EUROPÄISCHE terms and conditions of insurance policies of the hotel industry (ERV-RVB Hotellerie 2007) form the contractual basis of this agreement. You can request a copy from or from the EUROPÄISCHE insurance company.
Each insurance sum represents the maximum amount payable by the insurer. The insurance contract is subject to Austrian law. By paying the insurance premium the insured person declares agreement with the expressed provisions and insurance terms and conditions.

Details and information

Europäische Reiseversicherung AG
Kratochwjlestraße 4, A-1220 Wien
Service Center: Tel. +43 1 317 25 00, Fax +43 1 319 93 67


Europäische Reiseversicherung AG
Kratochwjlestraße 4, A-1220 Wien
Service Center: Tel. +43 1 317 25 00, Fax +43 1 319 93 67

Seat in Vienna, Commercial register HG Wien FN 55418y, DVR-Nr. 0490083
Supervisory authority: FMA Financial Market Authority
Department: Insurance Supervision, Praterstraße 23, A-1020

If you would like to go on vacation at the Kinderhotel Felben, send us your non-binding holiday inquiry.

NOn binding Inquiry