Cancellation fees children's hotel Felben Cancellation information

1. Cancellation Protection

• Full refunding of cancellation fees up to the agreed holiday price in the case of cancellation or interruption (no excess/retention)
• Should the insurance be taken out later than 3 days after making the original booking, only events that occur from the 10^th day after the insurance is concluded are insured (with the exception of accidents, deaths or natural forces).

2. Interruption of the holiday

• Compensation for the booked, unused holiday services up to the agreed holiday price

3. Delayed start of the booked stay

• Refunding for the additional accommodation and food costs during the journey up to a maximum of €400,-

4. Involuntary extension of stay including helicopter rescue

• Refunding for additional accommodation and food costs at the holiday location up to a maximum of €2,000,-

5. Search and rescue expenses

• Search and rescue costs in the event of an accident, mountain or sea distress up to a maximum of €7,500,-

6. COVID-19 insurance coverage

• You find current information about insurance coverage in the following PDF: COVID-19 insurance coverage

24-hour emergency hotline and assistance is also included

The insurance coverage is valid for a stay of up to 31 days in Europe.

The insured sums listed in the specification of services may limit the insurer’s benefits for all insured events. If you conclude the “Hotelstorno Plus” insurance for several people travelling together, the sums insured apply to the each person in the group. 

Insurance Rates

Should you take out the “Hotelstorno Plus” insurance for several people travelling together, please make sure you select the premium for the total package price (including any additional services and travel costs booked) for the entire group. Please note that the maximum sum insured for holiday cancellation per booking / insured event is € 12.000,-.

What is insured?

• The insurance covers no-show or the interruption of the trip.

Possible reasons covered by the insurance include:

• Unexpected serious illness
• Covid Infection despite pandemic status (more information)
• Serious physical injury caused by an accident
• Death
• Pregnancy and pregnancy complications
• Significant property damage to one of your residences as a result of a natural event, fire, burst water pipe or criminal act
• In the event of a no-show, we will refund the cancellation costs according to the travel contract up to the insured holiday price.
• In the event of a necessary interruption of the trip, we will reimburse the unused travel services up to the insured trip price.
• Search and rescue expenses
• Search and rescue costs in the event of an accident, mountain or sea distress up to a maximum of €7,500,-

The following grounds for the cancellation or interruption of the trip are excluded:

• Cases of intent or serious misconduct by the insured person
• Strike
• Significant impairment due to alcohol, narcotic drugs or medication
• When the grounds for cancellation or interruption of the holiday already existed or were foreseeable when the insurance was taken out

Cancellation
Immediately inform your host (hotel, guesthouse, ...) and send confirmation of your reason for cancellation to your host and the insurance company. If you cancel for health reasons we also require a detailed medical certificate from your attending physician to be submitted simultaneously.

Premature termination
Should you terminate your holiday prematurely due to illness or accident we will require an appropriate medical certificate issued by the attending physician at your holiday location!

Delayed begin of the booked stay and unscheduled termination
Please submit the receipts for the costs you incurred for board and lodging together with confirmation of the reason (doctor's certificate, official confirmation of road closure or accident or break-down, etc.) to EUROPÄISCHE.

Search and rescue costs
In case of a claim please inform the EUROPÄISCHE immediately by telephone or fax stating the details of the event. The EUROPÄISCHE will settle the costs directly with the search and rescue company on site.

Emergency phone 24 hours a day: +43 1 50 444 00

The EUROPÄISCHE terms and conditions of insurance policies of the hotel industry (ERV-RVB Hotellerie 2007) form the contractual basis of this agreement. You can request a copy from www.europaeische.at or from the EUROPÄISCHE insurance company.

Each insurance sum represents the maximum amount payable by the insurer. The insurance contract is subject to Austrian law. By paying the insurance premium the insured person declares agreement with the expressed provisions and insurance terms and conditions.

Europäische Reiseversicherung AG
Kratochwjlestraße 4, A-1220 Wien
Service Center: Tel. +43 1 317 25 00, Fax +43 1 319 93 67
E-Mail: info@europaeische.at, www.europaeische.at

Europäische Reiseversicherung AG
Kratochwjlestraße 4, A-1220 Wien
Service Center: Tel. +43 1 317 25 00, Fax +43 1 319 93 67
E-Mail: info@europaeische.at, www.europaeische.at

Seat in Vienna, Commercial register HG Wien FN 55418y, DVR-Nr. 0490083
Supervisory authority: FMA Financial Market Authority
Department: Insurance Supervision, Praterstraße 23, A-1020